Resource Center

Unlocking the Potential of AI in Nonprofit and Public Sector Engagement

Join us for a transformative webinar where AI and nonprofit engagement experts Chris Hood and Jeff Eiden will guide you through the journey of integrating Artificial Intelligence into your nonprofit operations. Learn how AI can revolutionize your engagement strategies, streamline operations, and help your organization achieve its mission more effectively.

Simplifying the Digital Customer Experience

In this episode, Jim Jackson, EVP & CMO at Hewlett Packard Enterprise discusses the importance of a customer-first approach, principles for responsible AI adoption, and implementing the right infrastructure for a seamless customer experience.

2024 State of Nonprofit Digital Engagement Report

Explore AI and digital adoption trends for nonprofits, public sector, and 501(c)(3) organizations in healthcare and education.

Global Regulatory & Compliance Guide for Marketers

Learn how to balance effective marketing and customer communications practices with regulatory compliance measures across the world

Modernizing Out-of-Home Advertising and Customer Journeys

In this episode, Dan Levi, EVP and CMO at Clear Channel Outdoor, discusses understanding consumer journeys, the role of out-of-home advertising in driving conversions, and the need for adaptability to optimize brand performance.

Harnessing Community to Drive Growth

In this episode, Mark Booth, CMO at Domo, discusses how community can improve LTV and your bottom line, the role of AI in ensuring customer data security and privacy, and the importance of listening to customer feedback.

Balancing Self-Service and White Glove CX

In this episode, Tom Studdert, Senior Vice President of Customer Experience at Payscale, discusses parallels between education and customer experience, mapping the customer journey and maturity curve, and strategies for measuring adoption.

Twilio’s AI Startup Searchlight 2.0 Awards Program

We’re looking to highlight startups at the forefront of innovation with emerging AI technologies and Twilio. Winners will be featured online, awarded credits, and more!

Process-First = Customer-First

In this episode, Gino Palozzi, Chief Marketing Officer at DailyPay, discusses process over technology, who should be setting AI guidelines, and why B2B is becoming more like B2C.

The Age of AI-Driven Customer Delight

In this episode of Twilio's Builders Wanted podcast, Guneet Singh, VP of Customer Experience & Care at AppFolio, discusses the role of customer experience in an organization, implementing effective feedback loops, and balancing AI and human interaction.

Scale Your Impact with AI-Powered Engagement

Explore how social impact organizations – including healthcare, education, humanitarian aid and the public sector – can leverage Twilio's AI-powered engagement solutions to drive intelligent interactions and achieve scalable program outcomes. And learn how to strategically implement AI to accelerate engagement goals and create significant impact.

A quantum leap in customer support: Bringing together customer data, AI, and contact centers

Learn how to mindfully incorporate AI-powered voice experiences into your contact center to create a remarkable customer experience.